Crisis Rules for Private Company Directors
The United Airlines backlash involving a passenger who was forcibly removed from the flight to accomodate a United flight crew has gotten many companies – public and private – thinking about how they’d deal with a public relations crisis of such a grand scale.
Here are 11 crisis rules for private company board directors from Temin and Company.
1. The buck stops with you: Deny denial.
2. Become the guardian of the company’s reputation.
3. Help your company see clearly; don’t let the company’s
first response be naïve or a lie.
4. Proactivity is needed before, during and after a crisis.
- Monitor risks officially at least twice a year.
- Insist upon the company’s having a crisis plan and review it yearly.
- Understand who will lead and be a member of the company crisis team.
- Understand who will be the lead communicator in various situations.
- Understand the role of your private company board in a crisis.
- Determine to be a part of the “after action review” and recovery.
5. In a crisis, increase your input and impact.
6. Understand that immediacy is key, especially with social
media. Make sure the company acts swiftly and does not
retreat into silence.
7. Make sure your board is high-functioning and impactful
before a crisis occurs.
8. Provide a moral center for the company to do the right
thing in a crisis. Limit liability — but not humanity.
9. Work to assure the company becomes a visible and real
part of the solution –— no matter what it takes.
10. Practice board crisis management through sophisticated
role-playing board exercises.
11. Ensure the company does not make the same mistake